Register Warranty

How it Works

Welcome to Cossy's self-service page for processing warranty requests and making inquiries. All products purchased from Cossy come with a three-year warranty.
Your product comes with unlimited lifetime customer service support. Within the first three year of your purchase, if the toy has failed due to non-human damage, our customer service team will provide you with a free warranty service.
You can verify the warranty period with our customer service team in the body of your message.

Please note this page is for purchases made through this website or the Cossy store on sites. For purchases made through Cossy’s authorized resellers, please contact them directly.

Thank you in advance for all of the information you provide; we know your time is valuable.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.

 

Order Details

Proof of purchase is needed to process a warranty request for a replacement.