FAQs
General Product Related
1. How do I know the warranty period of a product? How do I know that a product is under warranty?
All products purchased from Cossy come with a 6-month warranty. To know the details of warranty coverage, you can read the warranty policy.
2. Approximately how many days will it take to deliver?
As delivery time varies from region to region, please refer to the shipping policy for details.
3. Is assemble easy?
Yes, it’s pretty simple. Please check the product page where you can find instruction pictures.
4. Can I change my delivery address of the order I already paid?
We can change the delivery address on the premise that your order has not been shipped. To request a change, please contact us at customercare@cossykids.com, and we will get back to you within 48 hours on weekdays.
5. How do I Return my purchase?
Items can be returned on the premise that they remain intact: unworn or unused, with tags, and in its original packaging. The receipt or proof of purchase is also required.
To start a return, you can contact us at customercare@cossykids.com and we will get back to you within 48 hours on weekdays. If your return is accepted, we’ll send you a return shipping label, and give you some suggestions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
6. The size of the product is not quite what I thought it would be, what should I do?
You can request a replacement if the product remains intact or request a return if that fails.
7. Why is my order automatically canceled?
It occurs when the delivery address is not available. Please contact us at customercare@cossykids.com
Magnetic Tiles Related
1.Why do I feel that the magnetism of the magnetic tiles has weakened?
The magnetic force of Cossy's products has already been optimized compared to the previous version. Please contact us if you feel this way. Thank you for your understanding.
2. Why do magnetic tiles break?
The probability of a broken magnet is only 0.4% on average (i.e. 4 out of 1000). If there is any breakage, please send a photo to customer service in time for replacement. Please be careful when dealing with the broken pieces.
3. What should I do if there are scratches on the magnet tiles?
Sorry for the flaws in our product, replacement will be in place if you don’t mind. Besides, could you please send a photo to our customer service so that we can further optimize the product?
4. What is the difference between COSSY's magnetic tiles and other brands?
Our magnetic tiles have strong magnetic force and round corners so that they do not hurt kids’ hands, and they’re made of superior ABS plastic.
Stacking Blocks Related
1. Are the materials used safe and non-toxic?
Yes, our blocks are made from high-quality, odorless ABS plastic that passes all safety standards. The multi-side magnets are securely embedded for worry-free play at home or in classrooms.
2. How do these building sets support STEM learning?
Through hands-on play, children develop color recognition, spatial thinking, fine motor skills, and basic engineering concepts. They provide screen-free educational entertainment that fosters problem-solving abilities.
3. How should I clean and maintain the blocks?
We recommend wiping the blocks with a slightly damp soft cloth. Avoid immersion in water or using chemical cleaners. Ensure blocks are completely dry before storage and keep them in a dry environment.
Pretend Play Toy Related
1. Is assembly required for these playset?
The kitchen playset requires some assembly but comes with clear instructions for easy setup. The claw machine works right out of the box with no assembly needed.
2. What are the power options for the electronic features?
The kitchen set requires batteries for electronic features (included). The claw machine offers dual power options: USB or 4 AA batteries (batteries not included).
3. What skills do children develop through these toys?
These pretend play toys help develop fine motor skills, social-emotional learning, problem-solving abilities, creativity, and practical life skills through immersive role-play scenarios.