General Product Related
1.How do I know the warranty period of a product? How do I know that a product is under warranty?
All products purchased from Cossy come with a 6-month warranty. To know the details of warranty coverage, you can read the warranty policy.
2.Approximately how many days will it take to deliver?
As delivery time varies from region to region, please refer to the shipping policy for details.
3. Is assemble easy?
Yes, it’s pretty simple. Please check the product page where you can find instruction pictures.
4.Can I change my delivery address of the order I already paid?
We can change the delivery address on the premise that your order has not been shipped. To request a change, please contact us at firstname.lastname@example.org, and we will get back to you within 48 hours on weekdays.
5. How do I Return my purchase?
Items can be returned on the premise that they remain intact: unworn or unused, with tags, and in its original packaging. The receipt or proof of purchase is also required.
To start a return, you can contact us at email@example.com and we will get back to you within 48 hours on weekdays. If your return is accepted, we’ll send you a return shipping label, and give you some suggestions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
6.The size of the product is not quite what I thought it would be, what should I do?
You can request a replacement if the product remains intact or request a return if that fails.
7.Why is my order automatically canceled?
It occurs when the delivery address is not available. Please contact us at firstname.lastname@example.org when it happens.
Magnetic Tiles Related
1. Why do I feel that the magnetism of the magnetic tiles has weakened?
The magnetic force of Cossy's products has already been optimized compared to the previous version. Please contact us if you feel this way. Thank you for your understanding.
2.Why do magnetic tiles break?
The probability of a broken magnet is only 0.4% on average (i.e. 4 out of 1000). If there is any breakage, please send a photo to customer service in time for replacement. Please be careful when dealing with the broken pieces.
3.What should I do if there are scratches on the magnet tiles?
Sorry for the flaws in our product, replacement will be in place if you don’t mind. Besides, could you please send a photo to our customer service so that we can further optimize the product?
4.What is the difference between COSSY's magnetic tiles and other brands?
Our magnetic tiles have strong magnetic force and round corners so that they do not hurt kids’ hands, and they’re made of superior ABS plastic.
Baby Walker Related
1.What should I do if the wheels of the baby walker are very loose?
First of all, make sure that the installation method is correct, then try to tighten the screws of the wheels. If they are still loose, you need to contact the customer service team immediately for solutions.
2. What if I am missing parts?
Please don’t worry about it. If you are missing parts, circle the parts you need in the manual for sending pictures, contact customer service or find the official Facebook (@cossy.fans) or other channels and the relevant person will help you solve the problem.
3. What should I do if a block of wood is cracked or splintered?
Please take broken, splintered pieces of wood away from the child's side immediately, photograph the cracks or splinters (rough surfaces) and contact customer service immediately.
4.Are the wooden blocks of the baby walker or the paint on the baby walker itself safe?
It is okay and non-toxic for children. But attention still needs to be paid during playtime in case of accidents. Try not to let children put these blocks in their mouths.
5. Is there anything I should be aware of when using the baby walker?
When your child is playing, it is important to accompany them, so that the safety of the child is ensured, and they can also feel loved and valued. Secondly, if the ground is smooth, the wheels of the baby walker will have less friction and the wheels will move forward very fast, so the child needs parental support when walking. Finally, the baby walker is recommended for use on rough surfaces (e.g. blankets, large beds, etc.)