Privacy policy

Last updated: September 2025.

COSSY takes the privacy of customers very seriously. We understand that you want to know how information about you is used, stored, and shared, and we know the importance of protecting your personal information. Nobody wants to have his or her personal information sold or misused. We do not rent or sell your personal information to anyone.

This privacy policy applies to customer information collected and used by COSSY and its affiliates (together, “COSSY”). This Privacy Policy does not cover any information collected by third-party sites. We collect information about you from a variety of sources, including the information we collect from you in person, the information we collect from you when you visit our website www.cossykids.com or its related subdomains (“Website”), and the information that we collect about you from other sources. By visiting and using the Website, you are accepting the terms described in this Privacy Policy.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Types of Information We Collect

We collect information to deliver the products and services you request and to help improve your COSSY experience. Some information that we collect from you can be used to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information.

You share personal information with us when you make an in-store or online purchase with us, when you visit our Website, when you create an account from us, when you fill out an application in our careers portal when you visit or post a comment on one of our social media pages, and when you contact us or request customer service. We may also collect and record information about your online activities and web sessions.

We may also collect information about you from social media platforms and networks that you make generally available (either publicly or to accounts that we may have access to) or that you share with our social media websites and applications as well as third-party social media hosts such as Facebook, Twitter, Pinterest, and Instagram.

Other types of information that we collect cannot be used to personally identify you, but provide COSSY with information that we use to improve the products and services we offer to you. This information includes details about your internet connection, traffic data, IP address, and the equipment you use to access our Website and usage details. It may be collected by COSSY, third-party advertisers, and partners who provide advertising on our website. This information is collected automatically through cookies, web beacons, and other tracking technologies. Information that is collected through third-party cookies, web beacons, and other tracking technologies are subject to their privacy policies and opt-out mechanisms, not governed by this Policy.

In order to invite others to view your COSSY page or to use COSSY’s online invitation services, you must provide us with the email addresses of your guests or invitees. In order to send messages to your guests or invitees, we require that you submit to COSSY current, valid email addresses for your guests or invitees. When you send messages to your guests or invitees, we collect and retain the email addresses or other pertinent contact information for those persons to whom you send the message.

How We Use Your Information

COSSY uses the personal information that we collect about you or that you provide to us on the basis of the following legitimate interests or contractual necessities: to process and ship your online orders; for marketing, advertising, or research purposes; to inform you about promotional offers; to maintain your user account; to keep track of your order history; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products or services; to fulfill any other purpose for which you provide it. COSSY may also retain and use this personal information in order to bring or defend legal claims involving you or us.

The non-personal and personal information that we collect may automatically combine with other information that you provide and may be aggregated and used for statistical purposes. It helps us optimize our Website and deliver more personalized products, services, and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allow us to customize the Website to your individual interests, recognize you when you revisit our Website and speed up your online experience with COSSY.

For its online invitation services or other services where you provide us with email addresses or other contact information of your guests and invitees, COSSY may retain such information but will not use this contact information to send promotional notifications, newsletters, or service announcements without your permission.

Users in the EU have the right to object to the use of their data that is based on COSSY’s “legitimate interests.” To object to this processing, please contact customercare@cossykids.com and we will get back to you within 48 hours on weekdays.

Aggregated Data

COSSY may share the anonymous, non-personally identifiable or aggregated data we have received, collected or compiled with third parties, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Website, or information about the products you click on the Website. Aggregated or de-identified data cannot be used to identify you. We share such information for a variety of reasons, such as to analyze usage, improve your experience using the COSSY Website, improve the serving of advertisements, or for other similar purposes. Once personal information is aggregated or de-identified, it shall no longer be considered personal information, and you cannot seek to have your information removed from the data set. This anonymized, non-personally identifiable, or aggregate information does not identify you, and this Privacy Policy is not intended to place any limits on what we do with this data.

Information Sharing

COSSY does not rent or sell your personal information to third parties. However, we may disclose the personal information that we collect or that you provide to us as described in this Privacy Policy to our subsidiaries and affiliates or to carefully selected third parties that we use to support our business and bring products to you, such as our service providers, partners and suppliers.

We may use the services of third parties to collect and use anonymous information about your visits and interactions with our Website through technologies such as cookies to personalize advertisements for goods and services. Your personal information may also be disclosed to enforce our terms of use, to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of COSSY, our customers or others.

Accessing Your Information

At any time, you can review and change your personal information by logging into the Website and visiting your account profile page. Here, you can change your name, password, postal address, email address, phone number, or credit card information that you had previously entered.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration and disclosure. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable U.S. federal and state regulations. All personal information that you may provide on our Websites will be Secure Socket Layer (SSL) encrypted. COSSY also uses computer safeguards such as firewalls and data encryption methods to protect your information.

It is you who have the final say about your information safe. For instance, you can start by using a complex and well-chosen password. You should avoid sharing your password or using any information that others can easily learn about you, such as a family member’s name or birthday. We also recommend that you frequently change your password. You can also install and regularly update antivirus and firewall software to protect your computer or device from external attacks by malicious users. When you are finished with a session on our Website, be sure that you log out and close the browser window so nobody can pick up where you left off.

Unfortunately, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and COSSY is not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Information Retention

COSSY will not keep your personal data longer than we need to. Retention duration depends on the following factors: why we collected it in the first place, how old it is, whether there is a legal/regulatory reason to keep it and whether we need it to protect you or us.

Cookies and Other Tracking Technology

Cookies are the small data files that most websites store, access and maintain on the hard drive of your computer. We may use it to provide you with personalized online display advertising tailored to your interests.

Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences on our Website. These data files may be created on your computer when you visit our Website. Flash cookies are most often used to enhance your experience on our Website, for example, by allowing the look of a website you frequently visit to appear personalized. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.

Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit COSSY, for example, to count users who have visited particular web pages or and can be used for other related website statistics, such as verifying our system and server integrity.

“Do Not Track”

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We recommend that you review the Privacy Policy of each site you visit. COSSY does not control and assumes no responsibility for the content, privacy policies or practices of any third-party sites or services.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information you may be interested in. You may opt-out of receiving any communications from us by following the unsubscribe link or instructions provided in any email we send.

Children’s Online Privacy

This Website is not marketed to and does not knowingly collect or maintain personal information from children under the age of 13. If we learn that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please let us know.

Business Transaction

If COSSY is involved in a merger, acquisition, asset sale, bankruptcy or reorganization, your personal information may be shared or retained by us. By providing us with your personal information, you consent to that transfer.

Opt-Out

If you wish to opt-out of receiving online communications from COSSY, our partners, or our third-party providers, you can choose the unsubscribe or opt-out link contained in the email and you will no longer receive communications.

Changes to This Privacy Policy

This Privacy Policy is subject to change at the sole discretion of COSSY, and the updated Privacy Policy will be posted on our Website. This Privacy Policy was last updated as of the date provided above. Continued use of the Website after COSSY posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. Please check back frequently and review the Privacy Policy for any updated terms or changes.

Contact Us

If you have any questions or comments regarding this Privacy Policy, please do not hesitate to contact us at customercare@cossykids.com and we will get back to you within 48 hours on weekdays.